Horizen IT Services
Services

Managed IT and AI, native to M365.

We run your IT and layer AI on top of the Microsoft 365 you already pay for — so the repetitive work, the overnight triage, and the tasks your team shouldn't have to do twice all happen without anyone lifting a finger.

Start here

Discovery & assessment.

A focused two-week engagement. We audit your infrastructure, review your compliance posture, and map where AI drives immediate value — then hand you written findings with prioritized recommendations.

Two-week engagement

Know exactly where you stand — and where AI pays off first.

One fixed-price engagement, fully credited toward any implementation that follows. You owe nothing extra to find out what's worth building.

  • IT infrastructure audit — systems, integrations, architecture
  • Compliance review — FTC Safeguards Rule, HIPAA readiness, gap analysis
  • AI opportunity mapping — where automation drives immediate value
  • Written findings with prioritized recommendations
$2,500
Credited toward implementation
Applied in full to any engagement that follows.
Managed IT

Three tiers, per user, per month.

We run your Microsoft 365 environment so your team doesn't have to — from the everyday helpdesk up to AI workflow automation and a dedicated engineer. Pick the floor that fits; move up when you're ready.

Essential
$125/ user / mo

The foundation. We run your M365 environment so your team doesn't have to.

  • Microsoft 365 tenant administration
  • Endpoint management (Intune)
  • Email security and anti-phishing
  • Helpdesk support (business hours)
  • Monthly health and usage reports
Get started
Enterprise
$300/ user / mo

Professional plus AI automation and a dedicated engineer.

  • Everything in Professional
  • AI workflow automation — document processing, data extraction, routing
  • Custom Power Platform builds (Power Automate, Power Apps)
  • Dedicated Horizen engineer
  • Quarterly business reviews
  • Priority support with SLA
Get started
Beyond the tiers

Build and support.

When a workflow needs more than the managed tiers, we scope it as a project — and keep live systems healthy with an ongoing retainer.

Custom AI builds

Custom AI Builds

Project-priced · scoped after Discovery

Domain-specific automation, scoped to your stack and integration requirements. Pricing follows scope and complexity — no science projects, no rip-and-replace.

  • Document processing and extraction pipelines
  • Ambient capture and transcription systems
  • CRM / ERP integration automation
  • Custom AI agents for domain-specific workflows
Support retainers

Support Retainers

$1,500–$5,000 / month

Ongoing support for live systems. Tier set by system complexity and SLA requirements, so you pay for the coverage you actually need.

  • System monitoring and maintenance
  • Form and workflow updates as vendor requirements change
  • Priority bug fixes and feature requests
  • Monthly status reports
What changes

Pick your business. See what goes away.

Every industry has its own version of the same grind — the repetitive work your team carries because nobody's automated it yet. Here's what that looks like before and after, for businesses like yours.

Morning intel

Daily briefing, assembled before you sit down

You open four apps before coffee. Calendar, email, CRM, portfolio alerts. Twenty-five minutes to piece together what your day looks like.
Press play. Ninety seconds. Your entire day — portfolio alerts, calendar changes, open items — spoken to you on the commute.
Client onboarding

Paperwork routes itself through DocuSign and your custodian

New account paperwork means chasing signatures across three platforms. KYC checks, welcome packets, compliance filings — assembled by hand.
Assembled and sent automatically. Your team approves the final packet. The rest is done.
The advisor's memory

Every client interaction remembered and surfaced before your next call

Meeting notes scattered in three places. You prep for a client call by searching email, CRM, and your own memory.
AI remembers every interaction — preferences, follow-ups, compliance notes — and surfaces what matters before you pick up the phone.
Compliance

FTC Safeguards and audit trails built into every workflow

Compliance is a spreadsheet someone maintains manually. Audit prep is a week of scrambling.
66 security constraints enforced automatically. Audit-ready reports generated on demand, not assembled by hand.
Reporting

Portfolio data formatted the way your clients expect

Exporting CSVs from Fidelity or SEI, rebuilding in Excel, formatting for each client. Hours of copy-paste.
Pulled, formatted, and delivered — from your custodian, in the layout your clients recognize, without the Excel detour.
After hours

Calls and messages sorted overnight, clean summary by morning

Clients call after 5. Messages pile up. You start Monday triaging the weekend.
Sorted and summarized before you arrive. Walk in knowing what happened, not hunting for it.
Document review

Contracts and filings checked before they go out

Associates spend hours reviewing boilerplate for missing clauses, wrong dates, inconsistent party names.
AI flags the gaps in seconds — missing signatures, inconsistent terms, outdated clauses. Your team reviews the exceptions, not the routine.
Client intake

Conflict checks and engagement letters routed automatically

New matter intake means manual conflict searches, hand-typed engagement letters, and a week of back-and-forth before work starts.
Conflict check runs instantly. Engagement letter drafts from your templates. The matter opens in hours, not days.
Time capture

Billable hours captured from meetings, emails, and calls

Attorneys reconstruct time entries at the end of the week from memory. Revenue leaks quietly.
Time captured as work happens — from calendar events, email threads, and call logs. Entries drafted, attorney approves.
Research

Internal precedent found across your own files in seconds

Associates search four systems to find how the firm handled a similar matter. An hour of digging for a paragraph of context.
One question, one answer — pulled from your own documents, briefs, and memos across SharePoint, email, and files.
Compliance

Trust accounting and filing deadlines tracked automatically

Deadlines tracked in a calendar someone maintains manually. Miss one, and it's malpractice exposure.
Every deadline tracked and escalated. Filing reminders, trust accounting reconciliation, and bar compliance — monitored continuously.
Drafting

First drafts built from your own templates and past work

Starting from a blank page, or hunting through old matters for the right template. An hour of assembly before the real thinking starts.
First draft assembled from your own precedent. You edit and refine — you don't start from scratch.
Morning briefing

Your day assembled before you sit down

You open email, Slack, the calendar, your project tool. Twenty minutes piecing together what today looks like.
One summary, ninety seconds. What came in overnight, what's due today, what needs your attention — assembled and ready.
Email

Routine replies drafted from your own past answers

The same questions come in every week. Your team types the same answers, slightly different, over and over.
Drafted from your own documents and history. Sounds like you. Your team reviews and sends — not writes from scratch.
Onboarding

New hire access set up in minutes, not a morning of clicking

New employee means a morning of provisioning accounts, setting permissions, configuring devices, and hoping you didn't miss a system.
Sign in with Microsoft, sixty seconds, done. Accounts, permissions, devices — all handled. Offboarding is the same, in reverse.
Reporting

Monthly health and compliance reports assembled on their own

Someone spends half a day pulling data from three systems, formatting it in Excel, and emailing a PDF that nobody reads.
Assembled automatically, every month. Health metrics, compliance status, and usage trends — delivered without anyone stitching it together.
Search

One question finds the answer buried across your files

The answer exists somewhere in SharePoint, email, or a shared drive. Finding it takes 20 minutes and three browser tabs.
One question, one answer — pulled from SharePoint, email, and files at once. No digging.
After hours

What happened overnight, sorted before you arrive

You start the morning triaging what came in after 5. Messages, alerts, requests — a pile to sort through.
Sorted and summarized. Walk in knowing what happened, what's urgent, and what can wait — without reading everything yourself.
Why Horizen

Everything in one place.

01

M365-native

We don't spin up new vendor accounts. We work inside your existing Microsoft 365 tenant — Entra ID for identity, SharePoint for storage, 365 Admin Center for administration. No second vendor to juggle.

02

AI that fits

We layer AI automation on top of the stack you already run. No rip-and-replace. No experiments on your time. Practical automation that saves hours — and reports the savings — not headlines.

03

Human-in-the-loop

Every AI output is reviewed and approved by your team before it commits. Nothing reaches a system of record or a legal document without a human sign-off. We draft and flag — you sign off.

M365 native
permanent memory
human in the loop
measured savings
Living mesh

Every service connected.

Seven Microsoft 365 services connected through one platform. Move your cursor — the mesh responds.

Next step

Find out what your Microsoft 365 can already do.

Start with Discovery — two weeks, $2,500, credited in full. We'll map what's worth automating and show you what it saves.

Or email joey@horizenitservices.com