HORIZEN IT SERVICES
Service Catalog

Everything managed. Everything measurable.

Each service below ships with its own form of proof — an audit trail, a posture readout, a byte-exact verification, or a report you can re-run. That's not a slogan; it's how the tooling is built.

Remote support — ScreenConnect

Attended and unattended remote access across your fleet.

What you get

  • On-demand screen sharing for user support — a tech on the problem in minutes
  • Unattended access for maintenance windows, patching, and after-hours work
  • SYSTEM-level tooling for deep fixes, not just what the logged-in user can see

The proof

  • Every session logged: who connected, to which machine, when, for how long
  • Access is gated — write actions to your environment pass a policy wall, not a shrug

Microsoft 365 management

Tenant, identity, mail, files, and the security baseline that ties them together.

What you get

  • Tenant administration: users, groups, licensing, Exchange Online, SharePoint, Teams
  • Onboarding/offboarding runbooks that close every account, device, and share
  • Security baseline: MFA enforcement, conditional access, mailbox auditing
  • Dataverse and Power Platform administration where your business runs on it

The proof

  • License and access reports generated from the tenant API, not hand-kept spreadsheets
  • Offboarding produces a checklist artifact — every closed door, timestamped

Security & EDR

Continuous endpoint posture, patching, and detection — measured at the machine.

What you get

  • Endpoint detection & response with managed alerting
  • Patch management for OS and third-party software
  • Posture collection per endpoint: AV state, disk encryption, firewall profiles, UAC, pending reboots, days-since-patch

The proof

  • Posture is collected by a native agent reading the OS directly (registry, WMI, system APIs) — the same collector on Windows, macOS, and Linux
  • Ask "are we patched?" and the answer is re-derived from raw machine state on demand — in about five minutes, fleet-wide

Backup & disaster recovery

Backups that are verified byte-exact — before the day you need them.

What you get

  • Workstation, server, and M365 data protection with defined RPO/RTO
  • Restore testing on a schedule, not on a disaster

The proof

  • Content-addressed storage: every backup object carries a cryptographic fingerprint
  • Verification re-hashes what's stored and compares — corruption cannot hide, a passing check means byte-identical

PSA & ticketing

The operational spine: requests in, work tracked, reports out.

What you get

  • A client portal with tickets, asset history, and reports
  • Email-to-ticket intake, SLAs, and monthly service reporting

The proof

  • Every ticket's timeline is complete — first touch to resolution, no gaps
  • Reports are generated from the same records you can see in the portal

Scope it with us

Most engagements start with a posture snapshot of your current environment — free, and yours to keep either way.

jarvis@horizenitservices.com